PRIVACY AND PERSONAL DATA PROCESSING POLICY

1. General Provisions

1.1. By using the Site, ordering products or services, or submitting feedback requests, the User fully agrees to the terms of this Policy.

1.2. If the User does not agree to the terms of this Policy, the User must stop using the Site.

1.3. The Operator processes personal data in accordance with applicable personal data protection laws (specifically, the Law of the Republic of Kazakhstan “On Personal Data and Its Protection,” as well as international data protection standards).

2. Types and Categories of Personal Data

The operator may collect and process the following User data:

• Personal data provided by the User voluntarily:

• Last name, first name, middle name;

• Contact phone number;

• Email address;

• Shipping address for goods / physical address of the facility;

• Company/legal entity name and contact information (for B2B orders);

• The text of a message or request in feedback forms, quote requests, or order forms.

• Technical data collected automatically:

• IP address and cookies;

• Browser settings and preferences, device type, and operating system;

• Source of the visit to the website (referrer);

• Date, time, session duration, and pages/catalog items viewed.

3. Purposes of Personal Data Processing

Users' personal data is processed for the following purposes:

• Processing, confirming, and fulfilling orders for packaging materials, equipment, and catalog items;

• Providing consultations, calculating the cost of goods and services, and preparing customized commercial proposals;

• Service and warranty support, rental of specialized equipment, repair and installation of equipment;

• User identification in the service system and personal account;

• Sending order status notifications, issuing invoices, and providing supporting documentation;

• Sending informational and marketing emails (promotions, news, special offers) with the User’s consent;

• Analyzing the website's performance, improving the product selection and service quality;

• Ensuring the security of the Site and preventing fraudulent activities.

4. Legal Basis for Data Processing

The processing of personal data is carried out on the following basis:

• The User's consent, provided by filling out forms on the Website or accepting cookies;

• The need to perform a contract (execution of a sale, delivery, or provision of services);

• Compliance with applicable laws.

5. Disclosure of Data to Third Parties

5.1. The Operator does not sell or disclose Users’ personal data to third parties for commercial purposes without the User’s consent.

5.2. Data may be disclosed to third parties only in the following cases:

• Courier and logistics services—solely for the purpose of delivering ordered goods;

• To banking institutions and payment services—for processing and verifying transactions;

• IT and hosting service providers—to ensure the stable operation of the Website;

• To government agencies—in cases expressly provided for by applicable law.

6. Use of Cookies and Analytics

6.1. The website uses cookies to improve the user interface, save shopping cart contents, and analyze website traffic (using web analytics services such as Google Analytics, Yandex.Metrika, and others).

6.2. Users may change their browser's cookie settings or disable cookies at any time. However, some features of the Site may not function properly as a result.

7. Protection and Storage of Personal Data

7.1. The Operator shall take the necessary organizational and technical measures to protect personal data from unauthorized or accidental access, destruction, alteration, blocking, copying, and disclosure.

7.2. Personal data is retained for the period necessary to achieve the purposes of processing, or for the period required by law.

8. User Rights

The user has the right to:

• To receive information about the conditions and purposes of the processing of your personal data;

• Request that your personal data be corrected, updated, or deleted;

• Withdraw consent to the processing of personal data by submitting a request to that effect to the Controller;

• You can opt out of receiving promotional and informational emails at any time.

9. Operator Contact Information

For any questions regarding this Privacy Policy and the processing of personal data, please contact:

• Company / Operator: INTELLPACK

• Website: https://intellpack.kz/

• E-mail: trade@intellpack.kz

• Phone: +7 747 094 6651

• Address (Headquarters / Almaty): Republic of Kazakhstan, Almaty, 93a/11 Burundayskaya St.; 60a Tobayakova St.

10. Changes to the Policy

10.1. The Operator reserves the right to unilaterally amend this Policy.

10.2. The revised version of the Policy takes effect as soon as it is posted on the Website.